Welcome to Town Square Catering! By using our website (www.townsquarecatering.com.au) or placing an order with us, you agree to follow these Terms and Conditions. Please read them carefully. If you don’t agree, you should not use our website or services.
1. Who We Are
We are Town Square Catering, a catering service based in Melbourne.
Contact us at:
Email: info@townsquarecatering.com.au
2. Using Our Website
- You must be at least 18 years old to place an order.
- Provide accurate information when ordering.
- No misuse of our website (e.g., hacking, spreading viruses).
- All content on our site is protected—don’t copy it without permission.
3. Ordering Our Services
- How to Order: Online, by phone, or email. All orders are subject to availability and confirmation.
- Menu and Pricing: Subject to change. Prices exclude GST.
- Payment: Due at booking. We accept credit cards.
- Order Confirmation: You’ll receive an email with details. Check it carefully.
- Minimum Order: May apply and will be noted at checkout.
4. Cancellations and Refunds
- By You: Cancel at least 7 days before the event for a full refund. Late cancellations may lose 50% of the fee.
- By Us: We’ll notify you if we must cancel and offer a refund or alternative.
- Refunds: Processed within 10 business days.
- Changes: Must be requested 5 days in advance. We’ll try but can’t guarantee them.
5. Food and Safety
- Allergies: Inform us of any dietary needs. We can’t guarantee allergen-free food.
- Quality: We use fresh ingredients. Contact us within 24 hours for any issues.
- Leftovers: You’re responsible for safe handling of leftover food.
6. Events and Delivery
- Delivery: Available in Metro Melbourne. Fees may apply.
- Timing: We aim to be on time but aren’t liable for delays outside our control.
- Setup: Basic setup included. Extra setup may incur additional fees.
- Equipment: You’re responsible for any equipment we provide. Lost/damaged items may be charged.
7. Liability
- We are not responsible for loss, injury, or damage except where required by law.
- Liability is limited to the amount paid for our service.
- We’re not liable for issues caused by incorrect information or external events (e.g., weather).
8. Privacy
- We collect info like name, contact, and payment details to process your order.
- Your data is protected as per our Privacy Policy.
- We only share data as necessary (e.g., with payment processors).
9. Changes to These Terms
We may update these terms. The latest version will be posted on our website. Continued use means you accept the updated terms.
10. Governing Law
These terms are governed by the laws of Victoria. Disputes will be handled in the courts of Melbourne, Victoria.
11. Contact Us
Email: info@townsquarecatering.com.au
Thank you for choosing Town Square Catering with your information.
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