At Town Square Catering, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (www.townsquarecatering.com.au), place an order, or use our catering services.
By using our website or services, you agree to this Privacy Policy. If you don’t agree, please do not use our website or services.
1. Information We Collect
- Information You Provide: Name, email, phone, address, payment details, event details, and any messages or feedback.
- Automatically Collected: IP address, browser/device info, page visits, time on site, referral sources (via cookies or tools).
- From Third Parties: Social media platforms (e.g., public profile or username).
2. How We Use Your Information
- To process and fulfill catering orders.
- To communicate about orders, events, or inquiries.
- To send promotions/newsletters (if opted in).
- To improve our site and services through analytics.
- To comply with legal requirements.
- To prevent fraud or misuse.
3. How We Share Your Information
- We don’t sell your personal information.
- We may share it with:
- Payment processors (e.g., Stripe)
- Delivery providers
- Hosting/analytics tools (e.g., Google Analytics)
- We may disclose info if legally required or during business transfers.
4. Cookies and Tracking
We use cookies to enhance your experience, track usage, and serve relevant content.
- Remember preferences (e.g., language/menu).
- Analyze site traffic and usage patterns.
You can manage cookies via your browser settings. Disabling may affect site functionality.
5. How We Protect Your Information
- We use encryption, secure servers, and industry standards.
- While we strive to protect your data, no system is 100% secure.
- You’re responsible for keeping your account details safe (if applicable).
6. Your Choices and Rights
- Access: Request a copy of your data.
- Correction: Ask to fix incorrect info.
- Deletion: Request deletion unless required for legal reasons.
- Opt-Out: Unsubscribe from emails via link or contact.
- Cookies: Adjust settings in your browser.
To make a request, email us at info@townsquarecatering.com.au. We’ll respond within 14 days or as required by law.
7. Data Retention
We retain your data only as long as necessary for our services, compliance, and dispute resolution.
- Example: Order records may be stored for 2 years for tax purposes.
8. Third-Party Links
Our site may link to third-party sites (e.g., Instagram, Stripe). We’re not responsible for their privacy practices—please review their policies separately.
9. International Users
Our services operate from Melbourne, Victoria. If you're outside Australia, your data may be transferred and processed here.
10. Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect data from minors. If discovered, we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy. The latest version will be posted here. For significant changes, we’ll notify you via email or a website alert.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us:
Email: info@townsquarecatering.com.au
Thank you for trusting Town Square Catering with your information.
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