At Town Square Catering, we’re dedicated to bringing delicious corporate catering right to you in the Melbourne CBD and surrounding areas. Our Delivery Policy outlines how we handle deliveries to ensure your order arrives fresh, on time, and ready to impress. By placing an order with us, you agree to this policy.
1. Delivery Area
- We deliver within the Melbourne CBD and selected surrounding suburbs.
- Contact us at info@townsquarecatering.com.au to confirm delivery availability in your area.
- Deliveries outside our usual area may be possible for an extra fee, subject to availability.
2. Delivery Fees
- Delivery fees may vary based on location, order size, or special requests (e.g., after-hours delivery).
- All applicable fees will be clearly quoted before confirming your order.
- Free delivery may apply to certain locations or orders over a set value (e.g., central Melbourne CBD). Ask during ordering.
3. Delivery Times
- We’ll agree on a delivery window when you place your order.
- We aim to deliver on time, but please allow a 15–30 minute buffer for unexpected delays (traffic, weather).
- For urgent or high-priority events (e.g., boardroom lunches), notify us and we’ll prioritize accordingly.
- After-hours and weekend deliveries may be available with an extra charge, subject to availability.
4. Placing Your Order
- Place orders at least 48 hours before delivery, unless otherwise agreed.
- Same-day or urgent orders may be accepted based on availability and may include a rush fee.
- Please provide complete and accurate delivery details (contact person, access notes) to prevent delays.
5. Delivery Conditions
- You must ensure the delivery location is accessible and safe (e.g., reception, event venue).
- Someone must be present at the agreed delivery time. If not, we’ll try to contact you, but failed deliveries may incur redelivery fees.
- For large or complex events, advise us of parking, lift access, or setup requirements when ordering.
6. Order Inspection
7. Delays or Issues
- We’ll contact you if delivery is delayed due to unexpected events (e.g., traffic, weather).
- We are not responsible for delays caused by incorrect delivery info or external factors, but we’ll work with you to resolve any issues.
8. Food Safety
- Food is prepared fresh and packaged to maintain quality during transit.
- Once delivered, you are responsible for proper storage (e.g., refrigerating perishables).
- We follow strict food safety standards aligned with Australian food handling regulations.
9. Contact Us
If you have any delivery questions or concerns, please reach out to us:
Email: info@townsquarecatering.com.au
Thank you for choosing Town Square Catering for your corporate catering needs. We’re excited to deliver deliciousness to your event!
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